Our team are locals, coming from the Redlands and Bayside area. Having a wealth of knowledge and the privilege to have spent many years around the area studying the local market, We believe that this knowledge and information puts the team at Initial in front of our competitors. It is our belief that building a good relationship with your tenants can be the difference between an unoccupied property and your property being leased out to a reliable, long term tenant. There’s many things that you can do to maintain a healthy relationship with your tenant, below is Initial’s tops 3 tips to keeping a tenant happy.
Communication is key
Tenants have often dealt with a range of property management companies who have likely managed things slightly different. Effectively communicating the terms of the rental agreement will ensure the relationship sets off on the right foot. At Initial, we talk all our tenants through rental payment expectations including where and how to pay. We also make sure that the tenant is clear on our repairs and maintenance policy, which includes how emergency maintenance requests can be lodged and how they will be processed. We educate our tenants on Initial’s rental Inspection process, how often they occur and what we look for. If the tenant is across the main points of the agreement, there will be no surprises that may tarnish the relationship. Our tenant handbook assists us to build the right expectations, right from the start.
Offer a longer tenancy
Attract the right tenant by first checking their rental history, income level and status. Once we have found a tenant that best suits your property! Like anyone, tenants crave security. Living in the same property with a long term lease structure can ease your tenants stress and lower the risk of losing income from your property being vacant. If your tenants are reliable, openly communicate that the property is available for as long as they require and that you would be happy to renew when the agreement comes to an end.
Continue to invest in your property
Investing in your property can potentially increase the length of your tenants stay. Adding incentives like heating, cooling and backyard features will help you stand out in what’s currently a competitive rental market. Dated fittings can sometimes encourage a tenant to shop around. Chat to a professional and try to project the return on your investment instead of just focusing on the initial outlay, as it will likely pay itself off. A well maintained rental property will keep the tenant happy! A crucial part of property management is acting on maintenance repairs in a professional, timely manner. One of the most commonly found reasons for a tenant vacating is dissatisfaction with how property maintenance issues have been handled. A diligent property manager is the simplest answer to this!
See how we can help today!
Managing your own property can require time, responsibility and involves legal liabilities. Hiring an experienced property manager that you trust will assist in ensuring your property is leased and maintained effectively. At initial, we understand the importance of looking after our tenants to keep retention rates high, giving our landlords peace of mind.
To find out more about how our team to help maximise your rental returns, please feel free to contact us today!
I recently moved to Melbourne, and engaged Marie to manage my property in Manly West, a three-bedroom post-war house with a large yard.
Marie was proactive from day one, showing prospective tenants through the property, obtaining several applications, and securing the best tenants for the property.
I can rely on Marie to liaise with tradespeople when maintenance is required and keep me in loop throughout process. A recent case in point is the replacement of a side fence. Marie liaised with
both the builder and neighbour, and provided quotes and photos of the finished job. I highly recommend Marie as a property manager. Condition reports are prompt and detailed and contain photos of the property. Both the owners and tenants can be confident that they are well looked after.
Marie Dodds has been my real estate rental manger for a property I purchased earlier in the year in Ormiston I have been impressed with her service and attention to detail over the last 6 months. She has excellent personal and communication skills and gives great confidence that our property is being well looked after and her first priority. Marie is commercially orientated and understands (as she has been a property owner and renovator) all of the implications and has the tact and firmness to deal with tenants. I have a number of rental properties and agents, Marie is up there with the best of them.
I just wanted to thank you for managing my property in Alex Hills. Your dedication and service has been exceptional and I couldn’t have been happier. We had no problems or issues with any of the tenants or the property since you came. The inspections have been most outstanding, even to the point that my builder commented as he was surprised the things you picked up.
Communication is Everything!
It is our belief that building a good relationship with your tenants can be the difference between an unoccupied property and your property being leased out to a reliable, long term tenant. There’s many things that you can do to maintain a healthy relationship with your tenant, below is Initial’s tops 3 tips to keeping a tenant happy.